Vicky specialises in Meeting and Event sales and revenue and has over 20 years of experience in the Hospitality industry.

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Offering Interim support and sales team training, her  relaxed, hands on approach means she and her friendly team can come into your venue, build relationships quickly and get the job done.

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Vicky can help with managing enquiry demand, conversion, team training, systems training and ensuring that the hotel is offering the best customer experience possible.

Michelle is responsible for the day to day running of the Meeting and Events teams, ensuring that we deliver on our targets and service level agreements. 

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 With over 10 years experience in hotels, specialising in meeting and event sales, Michelle has worked with a portfolio of hotels during her career.

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As well as supporting our team, Michelle can tackle enquiry handling, conversion, training new team members and provide cover for Sales office managers and team members absences. 

Claire's background is hospitality and is an expert in customer service and building relationships to grow business opportunities! And her experience of working alongside a sales team ensures she will maximise revenue opportunities to the full!

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Claire provides interim support to our hotel sales teams, helping to manage enquiries, manage customer expectations and ensure the focus on sales and revenue. 

Victoria has a wealth of Meeting and and Events sales experience, including previous roles at the Harrogate Convention Centre and the Majestic Hotel in Harrogate. She has previously been responsible for running a busy Meeting & Events office so relate's very well with our customers! 

 

Victoria works with our expert team to provide interim support to hotel sales teams, helping to manage enquiries, manage customer expectations and ensure the focus on sales and revenue. Delivering world-class customer service is what she does best! 

Katie has a huge amount of experience in Meeting and Events Sales, having worked with many brands including Malmaison, Hotel du Vin and Holiday Inn.

 

Providing interim sales management when you need it most and using her expertise in sales and customer service, Katie works with our hotels and venues to support their sales teams, manage enquiries and ensure revenue opportunities are maximised and business is converted. 

 

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Lisa prides herself on high standards of customer care, having worked for Hard Rock, Hilton, Heineken, RBS, and the award winning, Dunstane Houses.  

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Her attention to detail and wide customer service experience in hospitality and events means she is well prepared to manage our many enquiries, provide interim support and assist our many hotels and venues with their requirements. 

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Tiffany's experience is in event planning and customer service - she has a great eye for detail, ensuring our hotels will get the very best service.

 

 She has most recently worked overseas as Wedding Manager for Sandals Resorts International in Jamaica! She now provide's interim support to our many hotel sales teams, managing a whole host of meeting and event enquiries.

Emily works alongside our team to help look after all our marketing and administrative requirements, helping to create, administer and deliver a range of marketing services for the business. 

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She has a a passion for organisation and detail and a wealth of knowledge in the Marketing, Tourism and Hospitality sector, with previous roles working for

Make it York, Welcome to Yorkshire and

The National Railway Museum.

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