PMS INSTALL PROJECT MANAGEMENT
The decision to change your property management system will have been well thought out but when it comes to ensuring that the install runs smoothly its important that you have a dedicated project manager to work alongside the PMS provider.
Bringing Vicky in to act as project manager relieves the pressure on the hotel team so that they don’t lose focus on the day to day procedures, new enquiries and reservations being made whilst training and completing the live load.
Vicky will support with the following:
Configuration – this is an opportunity to work with a clean system so getting the data fields correct for your venues market segment is key, she will work with the PMS provider to ensure that its all signed off correct.
Training – the PMS provider will have training included in your quotation, Vicky will oversee this to ensure that all areas are covered, any questions raised are clarified.
Live loading – you will have a deadline date for new and existing reservations, meeting, event and wedding bookings to be loaded accurately into your new property management system this includes any amendments made as the live load is completed. Vicky will support and motivate the team with the daily checks and live loading of your reservations so that you are ready to go live.
Post live – if required, Vicky will be on property with the team to support with team queries with the system, manage any configuration changes and system errors highlighted.