Reservations,
Front Office & PMS Solutions
for hotel front office, reservations & group reservation teams
Need to optimise your reservations and front office performance?
Bringing personalised expertise, we provide specialist training, health checks, and system support to help your team deliver smoother operations and outstanding guest experiences.
Working in partnership with
Sarah Phillips.
We are delighted to announce our partnership with Sarah Phillips, who brings extensive experience in hotel operations and training. Together, we will be offering enhanced support to hotels committed to delivering exceptional guest care.
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About Sarah
Sarah has over 24 years of experience in the Hospitality Industry, with a strong skill set in Project Management and Process Streamlining. She has held senior positions including Head of Reservations, Front Office Development Manager, and Revenue Manager, as well as pivotal roles as both a National and Regional Systems Trainer.
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In her recent work, Sarah has been collaborating with AI partners to enhance reservation efficiencies, developing bespoke operational guides that enable AI systems to be tailored around specific business needs. Her expertise covers AI implementation, troubleshooting, and seamless integration into existing hotel processes. Working closely with both on-property teams and AI partners, Sarah ensures that solutions support all areas of the business, from reservations and front desk operations to finance, optimising performance and guest experience alike.
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She has designed and delivered training programmes, supported hotels with front office and systems training, and worked closely with regional leadership to drive performance through revenue tools, KPIs, and best practice procedures.
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A central support professional, Sarah combines expertise across sales, revenue, operations, financial controls, and hospitality, including new openings. Known for her highly motivated and approachable style, she has a proven ability to train and develop teams at all levels, enabling them to achieve high standards and deliver exceptional results.
Services Offered
Reservations and Front Office Health Checks
A comprehensive review of your reservations and front office operations to identify inefficiencies, streamline workflows, and ensure your team delivers a seamless guest experience
How it helps: Pinpoints gaps in booking processes, guest communication, and check-in/check-out procedures.
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Reservations and Reception Soft skill, Systems and Process Training
Tailored training sessions designed to strengthen reception and reservations teams in both technical systems and guest-facing soft skills, ensuring professionalism and warmth at every interaction.
How it helps: Builds confidence in handling booking systems, improves communication with guests, standardises processes for consistency, and equips teams with effective upselling techniques that increase room revenue and maximise ancillary spend.
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Property Management Installation, Upgrades and Configuration
Expert support in setting up, upgrading, and configuring property management systems to match your business needs, with training included to maximize efficiency and minimize downtime.
How it helps: Ensures smooth system transitions, reduces errors, and empowers staff to use technology effectively.
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By working with Sarah, we are able to offer our clients a wider breadth of expertise and hands-on support. This collaboration is designed to strengthen hotel operations while ensuring your guests enjoy a seamless and memorable stay.​​​​
