Vicky Roberts

Introduction Did you know that 86% of buyers say they’re willing to pay more for a better customer experience? In hotel sales, product knowledge is the key to crafting that experience from the first conversation. Your events and sales team should be able to speak passionately and clearly about your hotel and everything it has to offer. So, check in with them - do they truly understand your product well enough to connect it with each customer’s specific needs? If the answer is yes, fantastic!...

Introduction Maternity and paternity leave are exciting times for employees. However, for businesses—especially sales teams—these absences can create challenges. Without proper planning, a temporary gap in sales coverage may lead to lost opportunities, increased pressure on the remaining team, and disruption of client relationships. Many businesses delay arranging cover. While juggling the demands of maintaining workforce continuity and ensuring employee well-being, they often decide to...

Welcoming New Starters to Your Hotel Sales Team: Why your induction checklist will set them and your venue up for success!