FAQs about Vicky Roberts Hotel Support

Anything from managing enquiries, conversion calls to having full support where we manage enquiries through to the event planning stage, it really is all about you and what support you require.

We use an online e-signature platform, making it easy for customers to sign contracts on computers, laptops, iPads, and other mobile devices. You will be copied into the communication, ensuring you have a record of the completed signed contract.

Depending on your location, our team can either be on-site or work remotely. Your dedicated event sales executive will operate within a virtual office environment, allowing you to connect with them online during working hours. We also set up a telephone line with your hotel's area code, ensuring seamless communication. Our team is logged into the remote phone system throughout the day, answering calls as if we were on-site. You can transfer calls directly or have them diverted to us, creating a seamless experience for your customers.

Yes, if your property management system is cloud-based, we can log on remotely. Alternatively, you can provide company laptops for our team to use.

No, we tailor our support to your needs. Whether you require one day a week, part-time, or full-time hours, we are flexible to accommodate your requirements.

We prioritise your data security. Before accessing any systems or discussing hotel strategies, we sign a non-disclosure agreement to ensure your information remains confidential.