Expert hotel consultancy services, built around your hotel’s real challenges.
Every hotel is different. The pressures aren’t.
With over 20 years of specialist MICE experience and a constant eye on emerging best practice, we bring the knowledge your hotel needs to stay ahead in a competitive meetings and events market.
Discover our range of hotel management consultancy services:
Interim sales support
When a key member of your sales team leaves, the enquiries don’t stop.
We step in to manage your pipeline, protect your key accounts and convert business while you take the time to find the right permanent hire. No panic hires. No lost revenue. No gap.
Outsourced reservation & event sales
A fully outsourced M&E sales function for hotels that want senior-level performance without the fixed overhead.
We manage every enquiry, work within your existing systems and attend your meetings - so your pipeline stays full and your standards stay consistent.
Sales team training
Practical, bespoke hotel training for group, conference and events teams - delivered in your own environment, using your own systems.
From PMS induction to negotiation skills and process management, we get your team ready and revenue-focused.
Property Management System (PMS) support
Your PMS is only as valuable as its configuration.
We provide expert support for system setup, data cleaning, user guide creation and full migration management.
Sales assessment
A structured, expert-led audit of your hotel’s commercial operation, followed by a practical roadmap and hands-on implementation support.
An honest view of what’s working. A clear plan to fix what isn’t.
Reservations & front office support
Delivered in partnership with specialist consultant Sarah Phillips, this service focuses on the guest touchpoints that define your brand.
Where guest experience and revenue performance meet.
MICE help desk
On-demand access to senior MICE expertise, without the cost of a full-time hire.
Purchase a bank of hours and draw on them for commercial strategy, forecasting, system troubleshooting or simply a professional sounding board when a complex challenge lands on your desk.
Not sure where to start?
If you know something in your commercial operation isn’t working but aren’t sure which service fits best, just get in touch.
As an experienced hotel consultant team, part of what we do is help hotels identify where the real problem lies, which isn’t always where it first appears.
A short conversation is usually all it takes to point you in the right direction.
